Returns Policy

We know that you will be pleased with your purchases from Q Health Pharmacy. However, there may occasionally be times when you will need to return items to us.

1. Returns

If you wish to return some merchandise, please email us on info@qhealthpharmacy.ie and include your order number and we will be able to assist you further with your returns.

We allow returns for refunds for seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any products returned outside of this policy will not be accepted for any kind of credit.

We are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment.

Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card bank longer to apply the credit to which we have no control over after we submit the data to them, but we do whatever we can to expedite the process.

If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order.

2. Exchange

No refund can be issued until we have the product in our shop that you are requesting the refund on.

If at any point during the first seven working days from the delivery of your order you wish to receive a full refund you can contact us on info@qhealthpharmacy.ie

No exchange will be processed until we have the product which you are requesting to be exchanged in our possession.

Delivery charges on refunds/exchanges:

If you are charged delivery on your original order, then this delivery charge cannot be refunded unless goods supplied were faulty or the incorrect goods were delivered. If you are not charged delivery on your original order and product was returned outside the seven working day full refund time period then the normal delivery and handling fee will be subtracted from store credits and refunds unless goods supplied are faulty or wrongly delivered.

3. Refund

No refund can be issued until we have the product returned to our shop that you are requesting the refund on.

 

Dermalogica Refund/Return Policy

At Q-health pharmacy we want you to be delighted every time you shop with us.

We offer a 100% money back guarantee on any Dermalogica Product returned, for any reason within a 30 day period, that was purchased at Q Health Pharmacy.

Before you return any your Dermalogica to us please contact our Customer Services Team on 056 444 1888 who will help you through a return of a product.

For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.

If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.

In the rare incident that the wrong Product has been delivered we will dispatch the correct Product straightaway or if the original Product is no longer required we will offer a full refund, upon return of the item delivered in error. Orders should be checked on receipt and any errors must be reported to info@qhealthpharmacy.ie within 5 days receiving your order in order for the issue to be rectified.

In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.

 

 

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any upgraded delivery costs will not be refunded.

To cancel, you can email us quoting your order number. All goods must then be posted using “Recorded Delivery” to ensure their safe arrival. All postage costs are your (end user) responsibility. All returned goods must be unopened and in resaleable condition. Once we have received the returned goods, we will refund your money within 30 days.